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Whether you have a question about your sauna, reformer, or cold plunge, we are here to help.
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Frequently Asked Questions
How long does shipping take for my order?
Orders are processed within 1 to 3 business days, with transit times of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI). Larger items like saunas and Pilates reformers may have specific delivery details noted on their product pages.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment from our warehouse to your door. If you have any questions about your order status, feel free to email us.
What is your return policy?
We offer 30-Day Returns on eligible items. Please review our Return Policy page for complete details on eligibility, condition requirements, and how to initiate a return for your wellness equipment.
Can I exchange an item for a different model?
We are happy to help with exchanges on eligible items within our return window. Please contact us with your order number and the item you are interested in, and we will walk you through the process.
How do I choose the right Pilates reformer for my space?
Each reformer listing includes detailed dimensions and weight specifications. We recommend measuring your intended space and allowing extra room for comfortable movement. If you need guidance, send us your room dimensions and we can help you find the right fit.
What should I know before setting up a sauna or cold plunge at home?
Each product page includes setup requirements such as electrical needs, ventilation, and space recommendations. We encourage reviewing these details before purchasing. Our support team is also available to answer any pre-purchase questions you may have.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Timely Responses
Every inquiry receives a thoughtful reply within 1 business day, Monday through Friday.
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Your personal information and payment details are protected with industry-standard encryption at every step.
Thoughtfully Curated
Owned and operated by BORDERLESS VENTURES GROUP LLC, every piece of wellness equipment is selected with care and intention.
Free Continental Shipping
Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI), backed by our 30-Day Returns policy.

